Privacy Policy

At Keerthi Triumph ("we", "us", "our"), we value your privacy and are committed to protecting the personal information of our customers, visitors and users ("you", "your", "User", "Customer", "data subject").

This Privacy Policy explains how we collect, use, store, share and protect your information when you:

• Visit or use our website and any associated microsites or landing pages
• Submit enquiry, test ride, booking, finance or insurance forms
• Interact with us through online contact forms, email, WhatsApp, or other digital channels linked from our website

(collectively, the "Platform").

We do not collect personal or sensitive information without your knowledge. By filling a form, sharing details, or using our Platform, you consent to the collection and use of your information as described in this Policy.

You may choose to visit our site without providing any personally identifiable information. Some features (such as test ride bookings or contact forms) will require you to share certain details.

If any online payment is facilitated through payment gateways:

• Your card / bank / UPI details are generally collected and processed by the third-party payment gateway, not by Keerthi Triumph.
• We may receive limited payment status information (e.g. transaction ID, success/failure, amount) for reconciliation and booking confirmation.

You should refer to the payment gateway's privacy policy for more information on how they handle your financial data.

Where applicable, if you proceed via:

• OEM websites/portals (e.g. Triumph / Bajaj Auto booking portals)
• Finance or insurance partners
• Lead generation platforms / digital campaigns

we may receive certain details (such as your name, contact information, city, model interest, and booking/test-ride data) from such third parties so we can contact you, process your enquiry, or fulfil your booking.

Any such sharing will be in accordance with those third parties' privacy policies and your consents given there.

In general, our dealership website may collect only limited technical information. However:

• If our Platform includes features like locate nearest dealership, map directions, or geo-based offers, your approximate location (city/region) may be inferred from:
  • IP address
  • Browser or device settings
• If you use mobile features that allow document/photo upload (for ID proof, address proof, vehicle photos etc.), your device may request camera or file access; this is controlled by your device OS and your choice.

We do not track your real-time movement unless explicitly required for a specific service with your consent (which is generally not needed for a typical dealership website).

When you visit our Platform, we may automatically collect Non-Personal Information, such as:

• Browser type and version
• Device type and operating system
• IP address and approximate location
• Pages visited, time spent, referral source
• Date and time of your visit

We may use cookies or similar technologies to:

• Remember your preferences
• Understand how visitors use our site
• Improve content, layout and overall experience

We may use the information we collect for the following purposes:

• To Provide and Improve Our Services
  • Handling enquiries, test ride requests, and booking requests
  • Coordinating vehicle purchase, registration and delivery
  • Scheduling service-related communication or reminders
• To Communicate with You
  • Sending booking/test ride confirmations and updates
  • Responding to questions, complaints, or feedback
  • Sharing relevant product, service or offer information (where permitted by law and/or with your consent)
• For Operational & Business Purposes
  • Improving our website, customer journey and internal processes
  • Analysing usage trends and website performance
  • Training staff and auditing quality of service
• Compliance & Legal
  • Fulfilling legal, regulatory or RTO requirements
  • Responding to lawful requests from government or regulatory bodies
  • Preventing fraud, misuse or unauthorised access

We may share your information, as necessary and appropriate, with:

• OEM / Distributor / Principals
  • Triumph Motorcycles India
  • Bajaj Auto or related entities, where applicable to the model and transaction
• Group Entities / Partner Showrooms
  • Other authorised Keerthi Triumph facilities (e.g. other branches/workshops) for smooth handling of your enquiry or service
• Third-Party Service Providers
  • IT and hosting providers
  • Payment gateway providers
  • Financiers, insurers & extended warranty providers (if you opt to use them)
  • SMS, email and WhatsApp communication partners
  • Analytics and marketing support vendors
• Government & Regulatory Authorities
  • RTOs and other relevant authorities for registration or compliance
  • Law enforcement or government agencies, when required by law

We take reasonable organisational, technical and physical measures to protect your information from:

• Unauthorised access
• Accidental loss
• Misuse or alteration

However, no system is 100% secure. Transmission of data over the internet is at your own risk. We encourage you to:

• Use trusted devices and networks
• Avoid sharing OTPs or passwords over calls/messages
• Inform us if you suspect any misuse of your data related to Keerthi Triumph communications

We do not ask for such details via email/SMS/WhatsApp. If you suspect any fraudulent communication:

• Do not share any personal or banking details
• Do not click unknown links
• Contact us directly on our official numbers or email listed on our website

We retain your information:

• For as long as required to provide the services you requested (e.g. lead follow-up, booking, purchase, service history), and
• For a reasonable period thereafter, as required or permitted by applicable law, taxation, accounting and regulatory requirements.

When information is no longer needed, we will take reasonable steps to delete, anonymise or securely archive it.

Subject to applicable laws, you may:

• Access the personal information we hold about you
• Correct or update inaccurate or incomplete information
• Withdraw consent for marketing communications
• Request deletion of your data, where legally permissible

To exercise any of these rights, you can contact us using the details in the Contact Us section below. We may require verification of your identity before acting on your request.

Our Platform may contain links to third-party websites or services (e.g. OEM portals, financiers, insurers, Google Maps).

We do not control these third-party sites and are not responsible for their:

• Content
• Privacy practices
• Security measures

We recommend that you review the privacy policies of any third-party sites you visit.

Our Platform and services are not intended for children below the legal driving age. We do not knowingly collect personal information from minors. If we become aware that such data has been collected inadvertently, we will delete it within a reasonable time.

We may update this Privacy Policy from time to time to reflect:

• Changes in our business or services
• Legal or regulatory updates
• Improvements to our privacy practices

Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

You agree that the courts located in Bangalore, Karnataka shall have exclusive jurisdiction over any disputes arising out of or in connection with this Privacy Policy and your use of the Platform.